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Shipping

What Shipping Methods Are Available In U.S.?
We offer Free 3 Days Shipping through USPS Fast & Secure in all 50 states. You may add UPS 2nd day air® - $10.99 to your cart for next/second-day delivery. This service is also available for Sunday delivery.
And the shipping Methods Outside U.S.?
International Orders Over $40: Orders over $40 qualify for Free Economy International Shipping to over 200 countries worldwide - 6 to 20 Days. Orders Under $40 Ship With Economy International Shipping for $7.99.

Alternatively, you may add expedited DHL Priority International Shipping to any order value for $14.99, which arrives in 3 to 7 business days.

Payment, Returns And Refunds

What Payment Methods Are Accepted?
We offer secure checkout by visa, mastercard, american express and discover as well as paypal, facebook pay (available on our instagram shop and on froppin.com).

We also offer click to buy option for e-wallets like apple and google pay (options appear when setup on your device). Your payment is safely and securely processed with your preferred provider/payment option.
How do I return an item?
Contact us within 30 days if you would like a return. We will provide you with a Return Authorization Number (RA#) and a return label then refund you fully per our refund policy.
What is your refund policy (For U.S.)?
We do full refunds or exchange them for you. If return shipping is necessary, we will provide you with a Return Authorization Number (RA#) and a return label.

Please reach out on our contact page or email support@froppin.com with your returned order. Include photos if possible.
And refund policy For Outside U.S.?
If you are outside the U.S. and would like to return your order, we will fully refund you for any defects or product-related problems.

If that's not the case, you can still return for a full refund, but we may ask that you ship the ordered item to us, depending on your issue.

We do all we can to make sure you get the support that's above and beyond and that it only matches the pleasant surprises in your Froppin collection, so please reach out anytime for help.

About Froppin

What is Free Inspiration?
By offering heart-warming pieces that inspire hope! Artisan-made jewelry reaches your hands directly from ours with rave-worthy quality by design.

This frees our artisans to focus on our principal values of crafting happiness by making the gifts of something special.

The joy we share in crafting your handmade presents goes toward a greater cause to inspire and focus a hungry child on being a child and to say yes to their dreams with a meal donated with each gift!
Which charities do you support?
We partner with FMSC so that every order you place donates meals to children who to go bed hungry in hard-to-reach areas.

With FMSC's mobile packs, and your support we can feed and focus hungry children with extra meals for a whole year! Find out more about how each piece makes a kid's meal (and day!) every day under "inspire them"
Any Other Good You DO?
In addition to eliminating many carbon-generating processes by forgoing business-to-business channels and supply chains, we are mindful of our carbon impact.

First, we calculate the carbon processes we can not eliminate, like packaging and shipping, and minimize their impact with carbon-efficient choices. Then we offset our carbon footprint by participating and contributing to national and global reforestation projects.

Help

How do i track my order?
Once your order has shipped, you'll get notified by email and you'll be able to see the tracking information on our "track your order" page to keep up with the delivery
Where are you located?
We are located in Houston Texas, USA. Please check our contact page for full address and contact information.
How can I get assistance if I need it?
Please reach out on our contact page or email support@froppin.com. We answer every email and strive to satisfy you every time!

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